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Summer 2010, HDF was running over a hybrid and unstable network for more than 10 years. Applications were running hardly, bottle necks and slow response from the existing network made our life closer to hell.
With a maintenance contract signed with a different vendor, who showed a low level of expertise and commitment, we were kind of struggling in mud.
I didn’t hesitate to call NCO asking for a consultancy more than a support, I was surprised by the response time to my demand. The NCO team in no time and they got into the network issues.
On the spot most of the hiccups were solved and a new plan was advised to guarantee the operation stability. It was heroic, since other service providers refused to get involved before signing any agreement and get paid.
The networking and security business needs were growing exponentially, I was certain that NCO must do the job. They didn’t fail us; working with them became like a partnership.
We went through a whole network and cabling reshaping, full security solution along with a complete Wi-Fi coverage solution for the whole premises.
I can’t find a single complain about any issue: consultancy, presales, planning, sales, ordering, delivery, implementation, configuration or training.
Thanks NCO for everything and keep up the good work.IT Director - Hôtel-Dieu de France
Thanks to NCO, I am proud to say that they have participated in the setup of the Data Centre at Choueiri Group – Dubai .
In March 2010, we started looking for a company who can support us in taking the proper decisions for Networking and Security, and specially IP telephony. Cisco, was on top of the list. We approached NCO, and to our surprise, they were the proper company for taking appropriate decisions. They helped in offering many solutions for us to decide on the most suitable one.
We decided to have:
1) LAN Switches. We have two Catalyst 6513 and many 3560 and 2960 switches
2) Routers, for Internet Connections and PSTN Gateways
3) Call Manager. For our 450 users in Dubai and in Worldwide branches
4) Wireless LAN with a Controller, a management system and many 12 access points installed in all the branches
5) Firewall modules for the 6513 Switch and ASA devices for the Internet Connections
6) And lately we purchased Cisco UCS servers for our Internal applications
Once hardware has been defined, the setup was very smooth and professional; our Headquarters and 11 branches now have all the above covered and properly maintained.
Since then, whatever problems we are facing, NCO were there to help immediately. If a delay should occur it could be of 2 hours maximum.
I did and always do recommend NCO for reputed companies I know.
Thank you NCOIT Director - Choueiri Group
I love your company. Thank you for your continuous support and coordination.Nayla el Khoury